Frequently Asked Questions
Expert support for your Leica photography journey
Do you offer international shipping for cameras and lenses?
Yes, we ship Leica equipment worldwide via FedEx and DHL. Please note that international orders may be subject to local customs duties and taxes upon arrival.
What is your return policy for high-end optics?
We offer a 15-day return policy for most new items, provided they are in original, mint condition with all packaging. Pre-owned equipment is subject to a 30-day warranty but must be returned within 10 days for a refund.
Are the pre-owned Leica items tested before sale?
Absolutely. Every piece of used equipment undergoes a rigorous multi-point inspection by our technicians to ensure it meets our functional and aesthetic standards before being listed.
Do you accept trade-ins toward new Leica gear?
Yes, we have a robust trade-in program. You can submit your equipment details online for a valuation, which can be applied as credit toward any new or used purchase.
How can I track my order?
Once your order is processed and shipped, you will receive an automated email containing your tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and wire transfers for high-value transactions.